Директор по сервису
· Decisional power of Price level, discount and commercials for after sales products within boundaries given by headquarter.
· Liaison with customers and relevant departments in the headquarter as considered necessary and reasonable to acquire after sales business, expedite contracts, meet the sales targets, ensure product quality and handle warranty and non-warranty product issues.
· Decisional power of technical measures to resolve product issues in the field and to respond to customer requests for repair and maintenance tasks within the standards given by the relevant product. documentation.
· Subcontract services and purchase material in accordance to defined processes in order to expedite after sales orders.
· Definition and adjustment of the overhaul strategy (according the affected engines and systems, as well the overhaul degree) together with General Director.
· Host and manage Service Partner network on behalf of Distribution Management organization.
· Close required operational contracts (according the Russian legal, accounting and operational requlations)
· Propose to continue, terminate or assign new Service Partners.
· In-time delivery of failed / to be inspected parts from the field to the quality department in the headquarter.
· Provision of facilities, services, technicians according to time schedule and budget plan and market needs.
· Qualification of after sales staff to comply with requirements to cover all after sales functions and meet customer demands.
· Minimize receivables of after sales customers.
· Watch economic condition of after sales customers, report risk of financial losses to headquarter and take measures to cover such risks.
· Budget responsibility for after sales accounts in Region organization.
· Continuous improvement of efficiency of after sales processes and organization within area of responsibility.
· Monitor and aim to increase customer satisfaction through Service Partner network.
· Responsibility of the Quality Assurance of the organization with all its facilities and locations.