Руководитель сервисной службы (Восток России)

Service Manager, Russia East


Природные ресурсы

Москва, Россия


Полная занятость

Our client is a high-tech and global engineering Group with more 40,000 employees worldwide with a strong commitment to enhancing customer productivity, profitability and safety. Their operations are based on unique expertise in materials technology, extensive knowledge about industrial processes and close customer cooperation. This combination, coupled with continuous investments in research and development (R&D), has enabled them achieve world-leading positions in the following areas: - Tools and tooling systems for industrial metal cutting - Equipment and tools, service and technical solutions for the mining and construction industries - Advanced stainless steels and special alloys as well as products for industrial heating.


  • Recruit, retain and develop service teams for East region of Russia including succession planning
  • Ensure application of Company's EHS policy
  • Provide input/support to the Parts Manager Russia in services offering opportunities and arrange for technical support capabilities in client meetings
  • Continuous improvement/Lean and standards implementation
  • Service contract management
  • Ensure equipment performance meet or exceed contractual obligations
  • Set up and manage service contract operations to meet the contract target cost
  • Service workshop management:
  • Execute service workshop activity to cost, utilization, quality and cycle time targets
  • Set up and manage service workshop operations including required procurement
  • Field service management:
  • Execute field service activities


  • Master degree in engineering
  • At least 3-5 years in a Management/Leadership role with Service organisation
  • 2-3 years’ experience in customer relationship management and/or sales/account management
  • Exposure to mobile mining equipment or similar
  • workshop / field service
  • Experience in managing heavy engineering workshop facilities
  • Mining / Construction Industry knowledge
  • Experience in Engineering/Business Administration would be a distinct advantage
  • Fluent Russian and working knowledge of English is a strong plus


  • Competitive salary + annual bonus
  • Mobile
  • Medical and life insurance
  • Lunch compensation
  • Career opportunities and systematic trainings


Поскольку каждый день мы получаем большое количество откликов, к сожалению,у нас есть возможность связаться только с кандидатами, чей профиль максимально соответствует требованиям вакансии. Получить ответ возможно в течение двух недель. Желаем успеха в поиске новой работы!