Руководитель клиентского отдела

Customer Service Coordinator

№46255

Промышленное оборудование и техника

Москва, Россия

Продажи

Полная занятость

Откликнуться
Our client offers workwear rental services with comprehensive solutions. Service covers rental clothing complete with a rental cleaning service, maintenance and laundry, repairs, deliveries, storage and at the end, final disposal.

Обязанности

  • Manage a team of Account Representatives and Key Account Managers
  • Customer Service / Care activities including receivables (payment collection from all clients on regular basis)
  • Additional Sales according to target plan
  • Follow-up and analysis of the operational targets and results
  • Annual planning
  • Organizing, development and control of the customer service operations according to the business concept/model
  • Recruitment of the personnel
  • Organising customer orientation on usage and handling of the garments
  • Implementation at the customer site
  • Updation of records in related Customer service software (Proteus)

Требования

  • Natural prerequisites for leadership and management: will and ability
  • Encouraging leader and a decisive manager when needed
  • Resistance to stress
  • Patience
  • Preferable few years experience of (team leadership)/ process management
  • Ability to analyse information and to implement it into the development of the operations
  • Ability to react and act quickly
  • Ability to organise
  • Good service attitude and ability to influence to others
  • Ability to do independent and systematic work
  • Prior experience in Customer relations
  • Service Industry experience is preferred.
  • Multitasking
  • Minimum 2 years supervisorial experience

Комментарий

Office location: Moscow region, Khimki or Mosrentgen

Примечание

Поскольку каждый день мы получаем большое количество откликов, к сожалению,у нас есть возможность связаться только с кандидатами, чей профиль максимально соответствует требованиям вакансии. Получить ответ возможно в течение двух недель. Желаем успеха в поиске новой работы!